Training Obligation: Upon purchasing the SkinFIT Pen System you agree to only perform a treatment on yourself after you have completed the full online training programme through the www.skinfitpen.co.nz website. You also agree that when performing a treatment on yourself to follow the methods as they are outlined in the online training.
Personal Use Only: The SkinFIT Pen and training is designed for your personal use only and is in no way considered a professional product; therefore you agree upon purchase of your SkinFIT Pen that you will only use it on yourself. You also agree that to prevent cross contamination you will not share your SkinFIT Pen or it’s components with any other person.
User Responsibility: Safe use of SkinFIT Pen and it’s components are the responsibility of the individual and are used at your own risk. SkinFIT Pen and it’s parent company, Inside Out Wellness Limited, takes no responsibility for personal injury caused by the use of SkinFIT Pen and it’s components.
Warranty: SkinFIT Pen comes with a 12 month manufacturers warranty from the date of purchase. Please retain your receipt as proof of purchase. This warranty does not include damage from user fault, dropping or misuse of the Pen, or electrical surge fault. As a first measure, repair of your SkinFIT Pen will be offered. If the SkinFIT Pen is deemed irreparable then a full replacement will be offered.
Returns & Exchanges: All returns and exchanges must be returned to SkinFIT Pen, along with this returns form, within 14 days to be eligible for a refund. Items are only exchanged subject to availability. If a refund is approved, the refund will be applied to the original card of purchase. Return Shipping must be prepaid and by a traceable method to ensure safe and documented delivery. SkinFIT Pen takes no responsibility for missing incoming deliveries. Return shipping costs are at the expense of the purchaser. SkinFIT Pen will reimburse any document shipping charges for return of goods that have been deemed faulty.
Reactions: Skin Fit Pen acknowledges on the rare occasion a reaction to the products it sells can occur. If you have an immediate abnormal reaction to any product you have purchased from Skin Fit Pen, please contact as soon as possible. You will be required to take photos of the reaction and complete this reaction report. After investigation we may choose to issue a refund or a store credit for that product.
Shipping: All orders are shipped within 48 hours Monday – Friday 9am – 5pm. We use NZ Post tracked to deliver our orders.
Shipping Rates: FREE shipping within NZ & Australia for orders over $200. Otherwise, we charge an $8 flat rate shipping within NZ and a $25 flat rate shipping within Australia.
Order Tracking: If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.